Matthew Elson
Senior Operations Manager @Amazon
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WORK HISTORY
Senior Operations Manager @Amazon
Las Vegas, NV, US
Matt led LAS7 SD as the only SD in the network to finish top 5 in every major category: DEA (2nd), cost (4th), and speed (1st) in FY25. He trained a new SD team and 4 new OMs, delivering results previously unreachable by LAS7. From May–August, LAS7 was best‑in‑class for total DEA, fastest in ARS with FT SLA sub‑2 hours, and slam‑to‑stack TP95 of 24 minutes.Partnering with VGT1, no‑reads dropped 58.7%, scan accuracy improved, and PS volume fell by 50K. Flat sort volume balanced 80/20 → 52/48, ship clerk standard work implemented, and PA best practices standardized. Each shift now has a dedicated DEA partner. Post‑slam BPS, rolled freight, and VPM improved 48%. RME fixed FS/allocations/equipment issues driving kickouts and missed DEA, and LAS7 standard work was translated to Numatic for VGT1 flats.Results: post‑slam DEA 28 BPS (2nd ARS; best LAS7 ever); pre‑slam 43 BPS (7th); total DEA 78 BPS (2nd). Post‑slam DEA down 10% YoY, 90K saved; West region saved $2M. Ship dock rate 476.08 (4th), 5% YoY. Network’s first “triple crown” (#1 cost, speed, post‑slam DEA) March 2025. Fastest FTSLA Q1–Q2; CPT 45 min faster than next site. Slam‑to‑stack 25.58 min (network first), 2.95 min faster YoY. SDR 491.69 (9% YoY). Flat sorter utilization 76.95%(2nd); speed 17.94 min/pkg (1st). Tiger team cut post‑slam DEA 35% MoM and directed collector compliance 20%→90%. Safety: injury down 50%, RI 67%, strains 72%, slips/falls 86%. Quality: LQ360 defects down 88%; VGT1 no‑reads 4.6%→2.1%. Record day Dec 10: 810K, TPH 55.48 (10% more efficient than any prior 800K day).
EDUCATION
Georgia State University
Bachelor's degree, Accounting
Georgia State University Perimeter College
Associate's degree, Business Administration and Management, General
ABOUT MATTHEW ELSON
Matthew ElsonSALES AND OPERATIONS LEADER with deep expertise in leading retail and wholesale business operations to their next level of growth and efficiency.My core leadership strength is utilizing my blend of solid relationships, building high-performance teams, and leadership skills to challenge the status quo, approach challenges, and create solutions that inform decision-making and drive value-added outcomes, resulting in relevant and meaningful change.My passion is working with sales teams to develop a plan and approach that maximizes their contribution and earnings while increasing company profitability. Giving the team the tools to be successful is extremely rewarding. I love operations, sales, and leading a team! I am continually finding ways to turn a “no” into a “yes.” A \"no\" means the customer still has questions. Some of my biggest personal wins have come after the customer said \"no,\" Being a part of a winning culture that values its associates and managers, where the employees and customers come first, is priceless and leads to increased revenue and an exceptional customer experience.I recognize that culture can make (or break) any company, so I make it a top priority to lead with integrity, passion, and excellence – with a team-focused and customer-centric approach.KEY CAPABILITIES Retail Operations: Lead a team with a strong focus on customer service, increasing sales and profitability. Reinforce service expectations, performance, results, and accountability. Business Development: Develop relationships based on trust, respect, honesty, and selling value-added services, developing a strong repeat customer base. Strategic Planning: Build strategic roadmap; identity mission and vision; establish timelines; monitor progress; identify data sources and the individual responsible for each strategy. Team Building & Talent Development: Mentor and coach staff; provide professional development opportunities for career advancement; develop high-performing staff; and turnaround underperforming teams. My heart and passion lie in supporting companies, their people, and the customer. Whether I am leading or helping people, processes, or programs, I give it my all and get great satisfaction from impacting people\'s lives every day.Matthew E••••••••@gmail.com70••••••19
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