Matt Cunningham
Solution Delivery Consultant @8x8
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WORK HISTORY
Solution Delivery Consultant @8x8
GB
Solution Delivery Consultant at 8x8 focusing on Ai voice and chat bots, integrations and contact centre services
EDUCATION
The University of Manchester
BSc (Hons) , Computer Science
SKILLS
ABOUT MATT CUNNINGHAM
I have over 20-years of experience in IT Services as an AI, telephony and contact centre consultant, service owner, programme manager and architect. Working as an individual and managing small and large teams as well as outsourced partners to deliver solutions.Most recently I have also designed, built and taken into support multiple 8x8 Agentic and Conversational AI voice and chatbots incorporating unified communications and omnichannel contact centre solutions for public sector, enterprise and mid-market customers.Previously I have managed plus Cisco unified communication service and owned the transition to Microsoft Teams including a seat contact centre move to the cloud.I pride myself on my problem solving, effective communication and a proven ability to handle both technical and commercial aspects of any service and managing internal and external relationships at all levels.
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