Matt Ashbrook
Online & Integrate Services Manager @Virgin Media O2
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WORK HISTORY
Online & Integrate Services Manager @Virgin Media O2
Line Manager. • Contract Management.• Service Transition. • Operational Acceptance. • Third Party Supplier Management / Managed Services / Stakeholder Management. • Service Improvements / Cost Reductions.• Service Level Management. • Service Demand, integration & Forecasting.• Incident, Change, Risk & Problem Management.• Service Requirements & Service Delivery.• Business Continuity.
EDUCATION
Bedford High School
GCSE's
SKILLS
ABOUT MATT ASHBROOK
I am a dependable person who works well within a team or as an individual. I have mentoring & support team management experience, very good analytical & problem solving skills and am a first-class organiser. My attendance record over the last 14 years working for Telefonica O2 has been excellent.I am dedicated, determined and have experience of working to extremely tight deadlines & targets. I am always eager to learn new skills and further enhance my existing set. I pick up new skills quickly and enjoy the prospect of meeting new challenges, especially when that involves either working directly with customers or the opportunity to build on existing key areas of knowledge and experience. I regularly put in additional work to ensure daily tasks or project work is completed to meet the business needs.General-Capable of working directly with customers, good negotiation skills and highly focused on the customer experienceAbility to work under own initiativeLine Manager experience Management and allocation of multiple workloads ~ team buildingExcellent learning capabilitiesDelivery of company key performance indicators & targetsVery good timekeepingSpecialties: auditing, basic, billing, cash management, central point, coaching, computer hardware, credit, data processing, debit, executive management, financial, geneva, information systems, ip, itil, leadership, management, mentoring, microsoft access 97, microsoft mail, microsoft office, reports, safety, software development, statistics, system architecture, website management,
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