Matt Horvath

Regional Director of Operations @Levy Restaurants

Las Vegas, NV, US

Awarded 2023 Impact Player of the Year - Outstanding Contributor in Operations•Member of 2023 Levy Dream Team•Planning and overseeing the operation of assigned accounts to meet key performance indicators•Developing a unified direction for the team, setting clear priorities, and communicating the team\'s agenda and strategy•Recommending and implementing region-specific policies and procedures to maximize income from existing accounts•Participating in the sales process for acquiring new business•Monitoring financial reports to ensure compliance with regional and company budgetary goals•Maintaining client satisfaction and account retention through ongoing engagement with existing clients.•Addressing and resolving escalated client, customer, or employee-related issues•Collaborating with legal and human resources to manage various customer and employee-related matters•Conducting regular performance evaluations for team members•Demonstrating a commitment to providing exceptional customer service•Training, motivating, and developing management personnel to foster high morale and efficient resource utilization