Grace Mathew

WORK HISTORY

EDUCATION

ABOUT GRACE MATHEW

Currently, I serve as a Personal Insurance Advisor at BrokerLink, where I provide personalized insurance solutions tailored to each client’s home, auto, and tenant needs. I manage policy changes, renewals, and claims inquiries with precision and professionalism, ensuring an exceptional client experience. Through strong communication and attention to detail, I consistently maintain a 95% client satisfaction rate while supporting long-term retention. I also collaborate with underwriters and internal teams to deliver efficient and client-focused solutions that align with organizational standards.Previously, I was a Customer Service Representative at Walmart Canada, where I excelled in managing over 150 daily transactions with 100% accuracy. My role involves streamlining front-end operations, which has led to a 20% reduction in customer complaints. I collaborate with cross-functional teams to resolve escalations, resulting in a 15% improvement in service metrics. Additionally, I mentor new team members, fostering a culture of excellence and boosting team performance by 10%.Previously, I worked as a Freelance Marketing & Creative Consultant, where I increased client Instagram engagement by 75% through targeted content strategies. I led over 10 digital campaigns, enhancing client visibility by 60%. My educational background includes a Postgraduate Certificate in Global Business Management from Mohawk College and a Bachelor of Commerce in Marketing Management from the University School of Management Studies, GGSIPU.I possess a robust set of skills in content marketing, SEO, CRM, and growth strategies. My software proficiency includes Google Ads, Google Analytics, SEMrush, and HubSpot. I hold certifications in Inbound Marketing, Google Ads, and CRM Foundations, among others. These credentials underscore my commitment to continuous learning and staying abreast of industry trends.What sets me apart is my strategic thinking and ability to leverage data-driven insights to drive marketing success. I am passionate about storytelling and building meaningful customer engagement. I am eager to bring my expertise in marketing strategy and digital analytics to a dynamic corporate environment, where I can contribute to impactful marketing initiatives and drive business growth.