Lagana

WORK HISTORY

EDUCATION

ABOUT LAGANA

As a highly accomplished retail executive with extensive experience in leading operations, commercial strategy, and financial management across complex retail environments, I am passionate about driving operational excellence and delivering sustainable growth at the executive level. With a deep understanding of the full retail / Operational lifecycle, I oversee strategic planning, operational frameworks, and the implementation of best practices that optimise performance, enhance customer experience, and maximise profitability.Throughout my career, I have full P&L accountability for multi-state store networks, and I consistently deliver exceptional financial results through meticulous budget management, forecasting, and cost optimisation. I am adept at aligning operational strategies with overarching business objectives, driving efficiency and innovation across sales, ecommerce, merchandising, promotions, marketing, and customer service.I have a proven track record of transforming customer experience, with a focus on improving customer satisfaction and increasing Net Promoter Scores (NPS) across portfolios. By leveraging data and analytics, I continuously identify opportunities for growth and execute strategies that elevate both sales performance and operational effectiveness.As a strategic and visionary people leader, I take pride in fostering a culture of empowerment, accountability, and continuous improvement. I lead by example in creating high-performing teams, building leadership capacity, and driving employee engagement at all levels. My leadership style promotes strong communication, collaboration, and cross-functional alignment to ensure that business objectives are met while nurturing a positive and inclusive workplace culture.With a focus on sustainability, innovation, and agility, I am committed to driving the operational strategies that position organisations for long-term success, while fostering a safe, diverse, and inclusive work environment. I bring a strategic mindset, operational rigor, and a results-driven approach to every challenge I tackle.Core Competencies:Operational LeadershipOperational Excellence & Strategy ExecutionFinancial Management & P&L OversightCross-functional Team Leadership & DevelopmentCommercial Strategy & Business TransformationCustomer Experience Optimisation & NPS GrowthSales & Performance ManagementWorkplace Health, Safety & ComplianceDiversity, Equity, and Inclusion Advocacy