Mastaunna Dover

WORK HISTORY

EDUCATION

SKILLS

ABOUT MASTAUNNA DOVER

With over six years of experience in human resources and office administration, I am passionate about creating positive and productive work environments for employees and clients. I have a diploma and certifications in Medical Office Information Technology, and I am pursuing an associate\'s degree in Business Administration. I am skilled in Office Administration, Human Resources (HR), and Customer Relationship Management (CRM), and I enjoy working with diverse and dynamic teams.Most recently, I was a Human Resources Assistant at United States Attorneys\'​ Office Southern Crescent Personnel, where I improved employee satisfaction by developing and implementing new HR policies and procedures. I streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies. I also enhanced the onboarding experience for new hires by creating comprehensive orientation materials and training programs. I developed strong relationships with employees through consistent communication and support, leading to increased retention rates. I managed benefits administration, ensuring accurate enrollment and timely resolution of issues. I also coordinated employee training programs to promote professional development and skill enhancement. I assisted in payroll processing to ensure timely delivery.