Mary Swift
Manager, Technical Writing @Workday
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WORK HISTORY
Manager, Technical Writing @Workday
EDUCATION
UC Berkeley Extension
Integrated Marketing Communications Certificate, Integrated Marketing Communications
SKILLS
ABOUT MARY SWIFT
Technical publications manager with over 15 years\' experience helping users get their jobs done swiftly. I thrive on providing the right information at the right time, improving customer success, and building trust with customers. My team and I create docs that are highly accessible and easy to understand.Experienced in today\'s fast-paced, agile environment with a demonstrated ability to keep pace with aggressive deadlines.With over 15 years of writing, editing, and management experience at technology giants such as Dell-EMC and Documentum, plus SaaS super stars such as Taleo, my skills range from hands-on and tactical to visionary and strategic. In my current role as Tech Pubs Manager, I manage a team of up to four technical writers with varying skill-sets, from API and developer-level writers, to entry-level writers. Specialties: XML, DITA, oXygen, Arbortext Epic, single-sourcing, Pendo in-app messaging, FrameMaker, Confluence, Jira, online help, Camtasia, videos, end-user advocacy, collaboration, mindful leadership, Documentum, content management, agile software methodologies, scrum teams, coaching and mentoring, style guides, and much more.Be sure to check out my recommendations from direct-reports, managers, and peers.
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