Maryann Kuranga

Global Program Director @Sodexo

London, GB

Programme Director accountable for the definition, governance and execution of a global digital Facilities Management (FM) and Customer Experience (CX) platform transformation using Salesforce Service Cloud and Salesforce FM, leading the programme from strategy through to phased global deployment.• Defined global CX vision and service experience principles for FM users, aligning digital platforms to employee, client and operator journeys• Set programme vision, scope, success measures and roadmap aligned to enterprise FM, CX and digital strategy• Established portfolio-level governance, design authority and CX standards, balancing global consistency with regional and functional variation• Directed multi-vendor delivery across platform, data, integration, analytics and change workstreams• Led executive and board-level stakeholder engagement across regions, business units and global functions to drive CX alignment and adoption• Owned programme risks, dependencies, financial controls and CX-related benefits realisation• Ensured operational readiness, service transition and long-term platform sustainability with a focus on user experience and service performance

Birkbeck, University of London

Management Information Systems, General