Mary Ambrogi
Senior Manager, Quality Experience @Sonder Inc
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WORK HISTORY
Senior Manager, Quality Experience @Sonder Inc
Responsible for the strategic design, development, launch, and management of an end-to-end CX Quality Assurance program for a startup hospitality groupKey Highlights-Developed and launched Sonder’s Brand Standards-Worked with cross functional leaders, creating a governance framework to manage ongoing standards development-Selected to work with Senior Leadership Team (SLT) and a cross functional focus group to define Sonder’s North Star-Designed and managed a framework for Customer Satisfaction (CSAT) quarterly goal setting for all market teams, working directly with the SLT to establish company metrics -Acted as interim (5 months) manager of our Voice of the Guest (VOG) Program and hired the first VOG manager
EDUCATION
University of Pennsylvania
Masters of Science, Wharton Working Professionals Program, Organizational Dynamics
Marist University
BA in Psychology, certificate in Advertising
ABOUT MARY AMBROGI
Specialties: project strategy and implementation, project management, business strategy, customer experience strategy and management, branding and identity, client services, relationship management
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