Martin Platz

Account Manager @Vista Group

US

Manage a portfolio of Vista Cinema client accounts.• Build and maintain strong, collaborative relationships with key stakeholders to ensure client satisfaction and long-term engagement.• Serve as a trusted advisor by leading regular account calls and strategic planning sessions to align product usage with client business goals and maximize ROI.• Own and deliver small to mid-sized client projects end-to-end when a dedicated Project Manager is not assigned—coordinating internal teams, timelines, and deliverables.• Provide virtual and in-person product training for client teams, especially around major platform enhancements and new product rollouts.• Partner closely with the product team to support successful launches, offering client insights, participating in usability testing, and delivering actionable feedback.• Lead client migration from a legacy system to Vista’s new software platform, ensuring a seamless transition and strong client satisfaction.• Proactively manage client requests and issues, working cross-functionally with support and services teams to ensure timely and effective resolution.• Balance client needs with business goals through clear communication, thoughtful problem-solving, and strategic prioritization.• Collaborate with leadership to forecast client growth, track progress, and meet account-specific targets.• Identify opportunities for clients to expand their use of Vista solutions and partner with Sales to develop tailored proposals.