Martino Fiordi
Manager, Ww Quality & Escalations @Amazon
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WORK HISTORY
Manager, Ww Quality & Escalations @Amazon
Milan, IT
EDUCATION
Università Commerciale 'Luigi Bocconi'
Master's Degree
Università Commerciale 'Luigi Bocconi'
Bachelor's Degree
SKILLS
ABOUT MARTINO FIORDI
Currently working as a Manager of the Post-Delivery Experience For Amazon CS in Italy and Spain: my team is responsible to reduce defects and hence returns, while streamlining return process for Customers, fixing issues and reduce Customer effort when using company\'s services/products. I have 14 years of experience within business analytics, marketing, sales, business development and controlling areas. I am interested in ML/GenAI, project/program management, data analytics/visualization, CX/UX, customer behavior.
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