Martino Pascale

Residential Service Manager @TruGreen

Randolph, NJ, US

Evaluates quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service-related concerns. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates performance, makes salary recommendations and administers disciplinary actions consistent with company policy. Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures. Supervises a team of technicians to ensure service (production and sales) goals are met. Maintains positive morale among personnel and actively promotes teamwork. Examines associate work for accuracy, neatness and conformance to best practices as well as company policies and procedures. Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the sharing of information between customer and field technician. Prepares work schedules and assigns and monitors duties to service personnel for efficiency. Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management meetings. Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies. Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

Centenary University

Bachelor of Applied Science

County College of Morris

Associate’s Degree