Martin Leonel Benveniste
Lead Technical Support Engineer @GoFundMe
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WORK HISTORY
Lead Technical Support Engineer @GoFundMe
Buenos Aires Province, AR
Leading technical support operations, solving complex platform issues, and collaborating with engineering teams to enhance reliability and customer satisfaction.
EDUCATION
Universidad Tecnológica Nacional
System Engineer
ORT Argentina
Bachiller Técnico con Orientación en Electronica
ABOUT MARTIN LEONEL BENVENISTE
Overall 22 years of experience in the field of Quality Management and Delivery Experience. Solution Consultant for SaaS products. Migrating Microsoft, AWS, G Suite applications to Appdirect Platform. Working with different clients like Amazon, Ring, Vodafone, Keller Williams, Comcast, Verifone, Softchoice Specialties: Client support, Estimation for new custom requests, Testing with SQL, Web Services Testing, Agile Methodologies Every Day Activity 1. Help to solve challenging technical issues and drive customer communication during critical events 2.Perform periodic technical reviews for your customers. Provide technical guidance to customers using industry standard tools. Lead the Design and delivery for customers 5. Co-coordinating efforts between Engineering and business team in order to achieve timely delivery. Responsible for overall Quality of the product. Provide Technical Expertise 8. Present customers about how our solution can help you increase Sales. Extensive experience in Technical Consulting and solutions or engineering role. Oversee the functional and technical implementation and platform adoption for all customer proof of concept projects from start to finish. Provide assurance and oversight to customers implementing platform regarding SaaS implementations including underlying hardware and software architectures
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