Leesa Newbon
Technical Account Specialist @GoFundMe
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WORK HISTORY
Technical Account Specialist @GoFundMe
Collaborate with Customer Success Managers and Strategic Account Managers to drive customer satisfaction, retention, and product adoption-Own a portfolio of 60+ enterprise nonprofit organizations, serving as the primary technical point of contact platform use, escalations, and product feedback- Surface trends and recurring issues to Engineering and Product teams, contributing to platform improvements and long-term scalability of support- Support operations across the enterprise queue, resolving complex technical inquiries and ensuring timely, accurate, and empathetic communication with customers.
EDUCATION
Florida State University
Bachelor of Science (B.S)
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