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Martin Wills
Gm National Manager Fleet Operations @Sg Fleet Nz
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WORK HISTORY
Gm National Manager Fleet Operations @Sg Fleet Nz
Auckland, NZ
Responsible for the quality, performance, and strategic direction of the Fleet Operation functions of SG Fleet New Zealand to ensure service delivery expectations and KPIs are met, and annual plan strategic business goals are achieved. Develop and implement strategic plans and hold overall responsibility for the continuous improvement of the Fleet Operations at SG Fleet NZ.• Delivered Improved Employee Engagement to above target. Trained Leaders, increasing Managerial horsepower at junior levels. Ensured development plans embedded and Customer Focus a strategic priority.• Embedded KPI and SLA to measure response and customer service. Directly incepted new system integration and technology platform business wide. Streamlined, and process improvement and documentation, improving efficiencies. • Created Utilization and cost saving measures to ensure efficient operation and minimise Cost to Serve and overall spend.
EDUCATION
UCOL
Diploma, Business Administration, Management and Operations
ABOUT MARTIN WILLS
At the helm of SG Fleet NZ\'s fleet operations, my leadership is defined by a strong commitment to service delivery and strategic business goals. I have been instrumental in developing and implementing strategic plans that drive continuous improvement and ensure our KPIs are surpassed, while supporting digital innovation and transformation. Previously, my focus on operational excellence and leadership fostered both productivity and profitability. This experience, paired with my proficiency in strategic planning and building team collaboration, solidifies my capabilities in elevating operational delivery and achieving service excellence in high-stakes environments.
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