Martin Steele
Gocc Resource Manager Apac Emea Uk & i @NSC Global
Signup · Get unlimited contacts
WORK HISTORY
Gocc Resource Manager Apac Emea Uk & i @NSC Global
Delivered expert-level support in managing additional requirements in an agile manner by identifying and implementing appropriate action plans to increase project profitability. Worked through the complete lifecycle of projects from transition, change of service requests, run phase and service completion.\\\\n• Fostered long-term and strong business relationships with third party contractors, stakeholders, and managerial teams by providing strategic and operational diversity across numerous globally dispersed projects.\\\\n• Interviewed and evaluated candidates for specific roles as per requirements of the project. Completed 1-2-1 staff appraisals as well as weekly team meetings for globally dispersed teams where issues and resolutions were shared to enhance the team’s capabilities.\\\\n• Managing teams of UK based engineers comprising of client based and field engineers along with global client-based engineers.\\\\n• Enhanced interpersonal skills of cross-functional teams by identifying areas for improvement and organizing appropriate training sessions for professional development. Set up shadowing program with multiple stage vetting to get successful engineers completing installs at the customers high standards\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Comstor
CISCO
University of West London
Certificate of Higher Education
Saint David's Secondary Modern
NONE
ABOUT MARTIN STEELE
As a Resource Manager for APAC, EMEA, and UK & I at nscglobal, with over eight years of experience, the focus has been on driving operational excellence and project profitability. Core responsibilities include managing full project lifecycles, from transition to service completion, and fostering collaboration with third-party contractors and stakeholders across globally dispersed teams. Knowledge in agile project management methodologies has enabled the team to adapt swiftly to additional requirements and deliver tailored solutions. A strategic approach to recruitment and resource allocation has empowered the organization to meet client needs effectively. By conducting comprehensive candidate evaluations and facilitating weekly team meetings, the focus remains on enhancing productivity and aligning resources with project goals. Dedicated to ensuring service deliverables meet client expectations while maintaining adherence to CSAT and SLA benchmarks, supporting global operations with a commitment to quality and teamwork.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.