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Martin North

Concierge Service Operations @Journey Beyond

Perth, AU
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2018 — Present

Concierge Service Operations @Journey Beyond

AU

Delivering exceptional Concierge services to guests on the iconic “Indian Pacific” Train, enhancing their travel experiences. • Collaborated with a dedicated team to exceed customer expectations, ensuring seamless and memorable journeys. • Contributed to revenue growth by effectively selling Rottnest Express products, supporting overall business success.

EDUCATION

2011 — 2013

Martin College Sydney

Advanced Diploma of Business, Business Administration and Management, General

SKILLS

Hospitality ManagementSocial MediaBudgetsTransportation PlanningFood & BeverageCustomer RetentionCrisis ManagementCustomer ServiceYield ManagementProject ManagementProject PlanningStakeholder EngagementStrategic PlanningTrainingCustomer SatisfactionBusiness StrategyChange ManagementEvent ManagementHotel ManagementLocal GovernmentCustomer InsightBusiness DevelopmentPublic SectorStakeholder ManagementTeam LeadershipGovernmentFleet ManagementLeadershipProject DeliveryBusiness Process ImprovementConcierge ServicesCustomer ExperienceManagement

ABOUT MARTIN NORTH

I’m passionate about creating exceptional guest experiences and building hospitality…

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