Marshall S.

Senior Ncc Systems Analyst @Wings Credit Union

Shawnee, KS, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2023 — Present

Senior Ncc Systems Analyst @Wings Credit Union

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Responsible for product requirements, maintenance of all contact center platforms, and business lead for projects. Ensures consistent day-to-day delivery of key contact center business processes and functions as a direct liaison between multiple Credit Union departments. Works closely with IT/CDO to deliver an innovative member experience involving products and services within the National Contact Center including Chat, IVR, VoiceID, and future call center systems.

SKILLS

Microsoft ExcelCustomer First PhilosophyAvaya Vectors with Viv (Variables in Vectors)At&T Route-ITCall RecordingVoipAudio EditingCall Flow Design and ReviewAvaya Aes (Application Enablement Server)Technical WritingAvaya VdnAvaya Cms (Call Management System)Audio RecordingVendor ManagementTechnical SupportAvaya Asa (Avaya System Administrator)System AdministrationTelecommunicationsSystem DocumentationVerintMusic on HoldMicrosoft OfficeAvaya AuraAvaya Ip AgentCritical Thinking and Problem SolvingAdobe AcrobatContact CentersDial PlansNice Call RecordingTroubleshootingComputer Hardware Maintenance and RepairSharepointMicrosoft VisioAvaya S87xx Media-Servers and Gateways (Tdm and Voip)Telecommunications Billing AnalysisEgain (Exony) Vim Reporting SystemIvr Call Flow DesignMicrosoft WordAvaya Communication ManagerAvaya Cms Supervisor

ABOUT MARSHALL S.

Meticulous communication systems engineer specializing in business-critical, contact…

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