Marresa M.
1st Line Support Engineer @RedCloud
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WORK HISTORY
1st Line Support Engineer @RedCloud
London, GB
EDUCATION
EAE Business School
Business Management Online Course , Business
Colegio Hermanos Maristas de Chamberi
Bachillerato, Bachillerato de Literatura
ABOUT MARRESA M.
A dedicated and reliable IT Support Specialist with over 6 years of experience in providing exceptional IT support through multiple channels including phone, email, chat, and service portals. Highly skilled in resolving issues while maintaining a strong focus on customer satisfaction, with a positive and empathic attitude. Experienced in working both independently and as part of diverse teams. Proficient in managing various IT systems, troubleshooting, and providing training, with a keen eye for detail and problem-solving. Fluent in English, Spanish, and Tagalog, with basic proficiency in Italian. Committed to continuous learning and professional development.
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