Marques Hardison
Customer Success Lead @ICIS
Houston, TX, US
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WORK HISTORY
Jul 2024 — Present
Customer Success Lead @ICIS
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Houston, TX, US
Onboarded 150+ enterprise clients, driving structured implementation and early value realizationAchieved 98% customer satisfaction within first 90 days by tracking onboarding milestones and client healthIncreased product adoption by 25% through data-driven success plansLed stakeholder sessions to align platform capabilities with business objectivesIdentified and mitigated onboarding risks to maintain engagement and progress
ABOUT MARQUES HARDISON
Customer success leader with 10+ years of experience helping organizations turn complex…
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