Marlon Pusey

Product Designer @Wave HQ

Toronto, ON, CA

Wave is designed to help businesses streamline bookkeeping processes, including invoicing, billing, payment tracking, payroll management and finance management.•Led research and design for multiple high-impact initiatives, defining product strategy and driving solutions that improved onboarding, and payments feature adoption.•Redesigned subscription and checkout flows, creating a clear separation between checkout creation and invoice management, enabling recurring revenue for business owners.•Expanded invoice management functionality, designing solutions for overpayment handling beyond refunds while balancing technical constraints with optimal user experience.•Partnered closely with PMs, engineers, and stakeholders to deliver a contextual side panel that enhanced bookkeeping confidence, accuracy, and efficiency.•Facilitated user research, workshops, and stakeholder engagements, translating insights into roadmap priorities and strategic design decisions.