Jaswinder Singh
IT Coordinator @Wave HQ
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WORK HISTORY
IT Coordinator @Wave HQ
Toronto, ON, CA
Provisioning and deprovisioning development tools including Docker, Datadog, Okteto and GitHub for 200+ users, ensuring 100% compliance with access protocols and reducing onboarding time by 30%- Administered and optimized Jira and the Atlassian suite for 50+ project teams, creating 50+ custom workflows and dashboards to improve project visibility and accelerate delivery timelines by 20%- Resolved 100+ IT support tickets monthly using Foqal, achieving a 95% first-response resolution rate and reducing average issue resolution time by 40%- Ensured compliance and security for 500+ Apple devices using Mosyle, automating patch management and policy enforcement with 98% device compliance rate- Led patch deployment across 100% of company systems on a bi-weekly schedule, minimizing vulnerabilities and ensuring zero critical security incidents- Administered Okta as the identity and access management platform for 500+ users, implementing SSO integrations with new platforms using SAML and automated user provisioning via SCIM, ensuring secure, seamless access and reducing manual account management by 60%- Managed AWS IAM for centralized access control across 25+ teams by automating role assignments using Terraform, leveraging custom managed and inline IAM policies to streamline access provisioning and reduce turnaround time by 50%- Configured automated onboarding and offboarding workflows using BetterCloud, based on user role and department, streamlining account provisioning/deprovisioning across 15+ SaaS applications and reducing manual IT workload by 70%.
EDUCATION
Loyalist College
Post-graduation diploma , Artificial Intelligence and data science
Uttaranchal University - India
BCA, Computer Programming
ABOUT JASWINDER SINGH
Data Analyst | AI & Data Science Enthusiast | Business Intelligence | Predictive ModelingSkilled data analyst with a passion for transforming complex data into actionable insights. Proficient in utilizing a wide range of technologies, including SQL, Python, R, Tableau and Power BI, to extract meaningful patterns and trends from data. Experienced in developing predictive models and leveraging advanced analytics techniques for business optimization.Recent project link: https://movie-senti1998.streamlit.app/Github link: https://github.com/jaswindersingh1998/Movie_AnalyzerPortfolio link: https://public.tableau.com/app/profile/jaswinder.singh3832
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