Marlena Kavalauskas

Digital Educator @lululemon

Deliver world-class guest experience through all GEC channels including phones, email and chat • Resolves guest concerns and inquiries quickly and with a sense of urgency • Responsible for maintaining a high level of knowledge on lululemon policies, procedure, product education and guest experience mandates to support guest interactions • Support growing ecommerce business through placing orders, setting up returns, communicating programs and troubleshooting Responsible for adhering to schedule, including scheduled channel, break times and communication catch up. • Responsible for completing company and GEC-wide communications and trainings to stay up-to-date on organization, employee and guests updates