Mark Herdman

Manager Video and Voice Systems @CPKC

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Manager Video and Voice Systems @CPKC

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Calgary, AB, CA

EDUCATION

2011 — 2012

The George Washington University

Masters Certificate, Business Analysis

2013 — 2015

Mount Royal University

Project Management Extension Certificate, Project Management

SKILLS

Software DocumentationInformation TechnologyBusiness AnalysisManagementIntegrationProcess ImprovementIT ManagementAnalysisProblem ManagementStrategyIT StrategyBusiness Process ImprovementService DeskProject ManagementIT Service ManagementChange ManagementItilIncident ManagementRequirements AnalysisBusiness ProcessTransportation

ABOUT MARK HERDMAN

Highlights• Planned and coordinated both field and IS system cut-over of critical Train Control systems to enable $350 Million dollar sale of D&H territory to Norfolk Southern.• Planned, coordinated and developed several business enhancements resulting in over 2 million dollars of operational savings• Planned and coordinated development work to enable safety critical Positive Train Control (PTC) enhancements to existing Train Control application suite.• Reduced application related Incidents in safety critical systems by 50% from 2014 to 2015.• Interviewed and on boarded over forty full time employees to enable in sourcing of CP Operational application suite from external vendors.• Led and coordinated critical application transition during data centre migrations on two occasions. Migrations involved multiple databases and multiple servers.• Used both Agile and Waterfall methodologies to implement project enhancements within application suite.

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Mark Herdman — Manager Video and Voice Systems at CPKC in Calgary, AB, CA | Unifers