Marko Ladis

Regional Av Service Engineer (Emea) @Jabra

Hamburg, DE

Looking after Jabra’s largest enterprise clients as the most senior technical resource in EMEA region, for both internal colleagues and business partners on post-sales inquiries and escalations on all collaboration products. As the foremost technical resource in the EMEA region, I\'ve worked collaboratively with multiple departments, notably the Sustaining Engineering and R&D teams, to foster innovation and product refinement.Specialized in- Post-Sales Support: Efficiently addressed inquiries and tackled escalations pertaining to all collaboration products, ensuring top-tier customer experience- Issue Resolution: Played a pivotal role in rapidly identifying and resolving complex technical challenges, strictly adhering to the structured escalation process to guarantee timely solutions- Knowledge Transfer: Regularly conducted sessions and workshops to disseminate vital product and technical knowledge across departments, fostering an environment of continuous learning and collaboration- Content Development & Training: Pioneered sessions and workshops to impart vital product and technical knowledge. Additionally, crafted extensive training materials, procedures, and work instructions to standardize practices and enhance operational efficiency- Stakeholder Engagement: Built and maintained robust relationships with key stakeholders, ensuring seamless communication and alignment of technical strategies with business goals- R&D Process Enhancement: Regularly collaborated with the R&D department, suggesting process improvements and aligning them with the broader business objectives. This included identifying process gaps, creating streamlined workflows, and implementing necessary changes.

University of the People

Bachelor's Degree, Computer Science

Implement Consulting Group

IPMA® Project Management Programme

1st Tehnical school "Nikola Tesla", Zagreb, Croatia

High School Dipoma, Electrical and Electronics Engineering