Marko Jovic

WORK HISTORY

EDUCATION

ABOUT MARKO JOVIC

Energetic Change Management Leader, with multicultural experience across multiple geographies and various industry sectors. My experience is in applying Agile Project Management and Lean Six Sigma approach in a variety of businesses, depending on the nature of business problems. I led and consulted on projects and programmes for Customer Experience and Business Performance improvement, Quality Assurance and Near and Off-shoring deployments. This included coaching employees and management on how to sustain benefits through meaningful performance measurement and behavioural (culture) change. I believe in pragmatic and analytical approach to problem solving, involving local and global teams of process users, focusing on the system\'s rather than on functional silos\' perfection, thus enabling continuous improvement self-sufficiency and increasing organisational capability. I have experience in Banking, Automotive, Consumer Electronics and Environmental Services (Utilities) industries. I like a dynamic working environment, companies that embrace change as a way of improving their business to meet their customers\' expectations, and continually learning and improving my skills. Specialties: Expert (Master Black Belt) in Lean Six Sigma methodology through a variety of managing positions in Engineering, Manufacturing and Quality roles. PMO co-ordination in merger/acquisition scenarios. Off-shore deployments, OpEx and Change management projects. CMMi, TOPS, DFSS, DMAIC, Kaizen, FMEA, 8D, Risk Management, Agile.