Mark Larocque

Manager, Enterprise Customer Success @Parentsquare

Las Vegas, NV, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Manager, Enterprise Customer Success @Parentsquare

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US

EDUCATION

1992 — 1997

St. Joseph - Scollard Hall

High School Diploma / OSSD / OAC, Math & Sciences

1997 — 1999

Canadore College

Diploma, Computer Programming / Analyst Program

2015 — 2019

Vancouver Community College (VCC)

Provincial Instructor Diploma Program, Provincial Instructor Diploma Program

SKILLS

Call CentersIphoneAccount ManagementPerformance ManagementCrmEmployee TrainingTelecommunicationsTraining DeliveryLeadershipCustomer RetentionRecruitingCustomer ServiceTeamworkStrategic PlanningTeam ManagementMobile DevicesStore ManagementLeadership DevelopmentRetailTeam LeadershipCoachingContact CentersTraining & DevelopmentTroubleshootingManagementTeam BuildingTime ManagementMentoringMarketing StrategyWirelessMicrosoft OfficeSalesTrainingCustomer SatisfactionCall CenterCustomer Experience

ABOUT MARK LAROCQUE

As a Customer Success Manager I have been applying my analytical skills to foster innovative solutions for continued growth strategies across the customer journey. I deliver exceptional customer experience with churn mitigation strategies and cross-functional collaboration across business units to advocate for best in product features that drive customer loyalty. I am passionate about supporting customers with the tools that help them reach their goals and exceed their potential.

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