Julie Rivera

WORK HISTORY

ABOUT JULIE RIVERA

With over a decade of experience in SaaS and EdTech, I’ve scaled growth, strengthened customer retention, and built high-performing teams—all while keeping people, purpose, and impact at the center. As a leader, I transform complex challenges into opportunities for growth and innovation. I focus on operational efficiency, cross-functional alignment, and customer success strategies that consistently drive results aligned with company KPI\'s. My expertise lies in accelerating growth, enhancing retention, and scaling customer success operations with a strong emphasis on both people and purpose. I’m passionate about leading change, mentoring high-performing teams, and empowering organizations to achieve not only customer satisfaction but lasting impact. I’m passionate about technology in advancing equity, the power of diverse teams, and the importance of professional development at every level. I don’t just lead teams—I help shape cultures that are high-performing.