Mark McElvanney
Chief Experience Officer @Ie Hub
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WORK HISTORY
Chief Experience Officer @Ie Hub
As Chief Experience Officer (CXO), I lead the end-to-end delivery of the company’s product roadmap, ensuring a seamless and high-value journey for both customers and clients. My role bridges the gap between innovative product development and commercial growth, aligning our technical vision with the evolving needs of the market.I provide strategic oversight for all paying clients, driving long-term retention and satisfaction through robust strategic account management. By championing a customer-centric culture, I focus on removing friction from the user journey while maximising ROI for both the business and our clients. I am dedicated to transforming complex processes into real customer journeys that deliver measurable success for our clients and empower every individual who interacts with our platform
SKILLS
ABOUT MARK MCELVANNEY
As a Client Services Director at IE Hub, I lead a team of professionals who provide exceptional service and support to our clients across many regulated sectors. With over sixteen year experience in credit, collection and debt advice, I have developed strong expertise in delivering innovative and consumer-centric solutions that help people manage their income and expenditure online and share it with multiple creditors.I am passionate about improving the efficiency and effectiveness of the income and expenditure process, both for consumers and creditors. I use my analytical skills, business acumen, and negotiation abilities to identify new opportunities, establish partnerships, and implement process improvements that enhance customer satisfaction, retention, and loyalty. I also coach and mentor my team members to help them achieve their personal and professional goals.
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