Mark Baldwin

Manager - Portfolio Sales Engineering Uk & i @NiCE

Marlborough, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2023 — Present

Manager - Portfolio Sales Engineering Uk & i @NiCE

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London, GB

SKILLS

TelecommunicationsProcess ImprovementCustomer Relationship Management (Crm)Call CenterCustomer ExperienceCrmTeam ManagementService DeliveryOutsourcingBusiness Process ImprovementStakeholder ManagementForecastingProject DeliveryContact CentersCustomer SatisfactionCustomer RetentionManagementWorkforce ManagementCall CentersTelephony

ABOUT MARK BALDWIN

As Manager of Portfolio Sales Engineering at NICE, I leverage over twenty years of experience in contact centers, customer retention, and CRM to deliver innovative customer engagement solutions. By utilizing NICE’s CXone platform, our team collaborates to align cutting-edge technology with client goals, driving impactful outcomes for organizations. With expertise in customer satisfaction and workforce management, I am committed to empowering teams to enhance their customer service capabilities effectively and efficiently. My mission is to facilitate scalable and strategic solutions that support organisations in meeting key business metrics through AI-powered technologies.

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