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Mark van der Hulst
Sr Business Consultant @Novaces
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WORK HISTORY
Sr Business Consultant @Novaces
Fall Church, VA, US
I am currently providing facilitation and support to military leadership in the areas of executive planning sessions, rapid improvement events, root cause analysis, charter development, enterprise level performance improvement (Define, Measure, and Analyze), and offering performance improvement tools and resources for use in Implementation and Control. Also involved in providing instructional and educational opportunities as they present themselves.
EDUCATION
Cornerstone University
Bachelor of Arts
Cornerstone University
Master's degree
Cornerstone University
Master's Degree
SKILLS
ABOUT MARK VAN DER HULST
I assist business leaders in not only meeting but exceeding their goals. Clients and business owners enjoy working with me because I coach them and their team(s) in the selection of the best services and resources for their business operations. I am an analytical and technically-sophisticated professional with substantial experience in customer success/satisfaction, continuous process improvement, operational leadership, and performance enhancement through strategic vision. I have strong background in drafting and executing new policies, creating SOPs, conducting research, and implementing new systems and methodologies. I am adept at identifying and isolating business and technical challenges, as well as devising solutions to resolutely mitigate issues. I have strong communication skills, able to build relationships and manage competing demands result in the achievement of challenging goals. Below are some of my key accomplishment that I have attained:~ Enabled the delivery of 99.99% uptime on over 300 customer cloud environments.~ Ensured the delivery of 23% operational improvement in travel assistance business line through executive coaching and mentoring Lean Six Sigma employees.~ Secured 20% in savings which equates to $1M by creating new approaches in healthcare delivery.~ Offered a productivity metric and forecasting’s to executives to make proper staffing decisions.
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