Mark Hatfield
Project Director - Customer Online Platform Renewal @UPM
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WORK HISTORY
Project Director - Customer Online Platform Renewal @UPM
Leading large scale, multi-vendor, multi-million dollar investment project to migrate UPM\'s extranet services to Salesforce CRM platform. Project looks to deliver similar services to end users but in more modern, streamlined manner including developing mobile accessible versions of solutions. Project started in 2019 with Business Case development, technology and vendor selections. Official build phase of project started September 2019. Project targets leveraging Salesforce platform in most scalable way to later allow larger expansion of customer solutions Salesforce provides (ex. digital marketing) along with internal expansion of Service Cloud capabilities for Customer Service organization continuous modernization efforts.
EDUCATION
Indiana University Bloomington
Bachelor of Science (B.S.), Accounting and Finance
SKILLS
ABOUT MARK HATFIELD
Digitalization expert with proven track record of delivering successful software projects promoting organizational change in both ERP, eProcurement and various eBusiness solutions. Effective leader in helping align business needs and goals with IT solutions for successful business process improvements, especially in the areas of Sales, Customer Service and Logistics. Excel in leading agile projects and aligning people to work in effective teams. Successful in working with cross-functional and multi-cultural teams across North America, Europe and Asia.
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