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Mark Easterling
National Accounts Fleet Support Manager @Daimler Truck North America
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WORK HISTORY
National Accounts Fleet Support Manager @Daimler Truck North America
Manage service support for Ryder, Old Dominion Freight Lines Pashall truck lines; overseeing a $7.3M budget.• Administer technical support to technicians throughout 1,200 locations; regularly overcoming objections, service challenges, and resolving issues promptly.• Improve service support through implementation of bi-weekly WebEx training seminars; providing issue support, training of best practices, and customer service policy and procedural training.• Provide ongoing training and support for Ryder’s Maintenance Technical group for upward of 9 service managers; ensuring operational efficiencies, technical product and service training, and troubleshooting.• Implemented 14 mini-campaigns to proactively address manufacturing related issues.
EDUCATION
Ferris State University
BS, Heavy Equipment Service Engineering Technology
SKILLS
ABOUT MARK EASTERLING
Proven National Accounts Service Leader with progressive experiences in the truck…
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