Mark Eason
Global Head of Contact Centre Change @HSBC
St Albans, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2024 — Present
Global Head of Contact Centre Change @HSBC
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London, GB
Leading contact centre transformation, driving NPS improvements, digitisation and automation
EDUCATION
1999 — 2001
University of Bath
MBA
SKILLS
Quality AssuranceCustomer Relationship Management (Crm)Service DeliveryProcess EngineeringBusiness AnalysisStrategyMs ProjectPortfolio ManagementCustomer ExperiencePrince2Business TransformationProcess ImprovementProject DeliveryIT OperationsSix SigmaBusiness ContinuityBusiness Relationship ManagementRelationship ManagementRetail BankingOutsourcingChange ManagementRequirements GatheringBankingBusiness StrategyRisk ManagementTeam ManagementIT StrategyVendor ManagementProject Management Office (Pmo)Software Development Life Cycle (Sdlc)Business ProcessBusiness Process Re-EngineeringPmoLeadershipProject Portfolio ManagementGovernanceBusiness Process ImprovementFinancial ServicesCrmItil
ABOUT MARK EASON
I am a results-driven, commercially-focused business transformation leader with deep…
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