Mark Dimmock
Head of Service Management - Europe @Equifax Uk
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WORK HISTORY
Head of Service Management - Europe @Equifax Uk
Leeds, GB
EDUCATION
Coventry University
Computer Systems Networking and Telecommunications
The Woodlands School, Coventry
9 GCSE's, 4 A-Levels
SKILLS
ABOUT MARK DIMMOCK
I am an experienced IT Operations & Service Delivery Manager with over 13 years’ experience in IT Service Management. I have experience of working throughout the ITIL service lifecycle with a proven track record of developing, implementing, improving and managing IT Service Management processes including Major Incident Management, Problem Management & Change Management, and obtaining cultural buy-in for these processes. I excel at implementing process improvements to achieve both work and cost efficiencies and have experience of line management (both local & international), supplier performance management & contract negotiation whilst working across a wide range of technologies in ITIL aligned environments in Banking, Retail & Managed Services industries. I am recognised as someone who is customer focused and who builds collaborative relationships that foster mutual trust and respect, both internally and with third party partners & customers.
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