Mark Abraham Enumah
Complaints Investigator - Quality Control @Abbott
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WORK HISTORY
Complaints Investigator - Quality Control @Abbott
Witney, GB
Lead timely, compliant investigations into product complaints, ensuring root causes are accurately identified.• Conduct detailed data analysis, trend reviews, and risk assessments to support investigation outcomes.• Collaborate with manufacturing, quality, engineering, and global teams to gather evidence and implement corrective and preventive actions (CAPA).• Prepare clear, audit‑ready investigation reports aligned with FDA, ISO 13485, and internal quality system requirements.• Communicate findings to stakeholders and contribute to decision‑making on product disposition and process improvements.• Support internal and external audits by providing documentation and subject‑matter expertise.• Drive continuous improvement initiatives to enhance product quality and customer experience.
EDUCATION
University of Calabar
BSc, Applied Chemistry
University of East London
Master of Science - MS, Oil and Gas with Energy Management
ABOUT MARK ABRAHAM ENUMAH
As an accomplished Applied Chemist with over 19 years of laboratory expertise and a strong foundation in process operations, I bring a results-driven mindset to every challenge. My career spans fuel analysis, environmental testing, and quality assurance across diverse sectors—from petrochemicals and semiconductors to sustainable fuels—across Africa, the Middle East, and the UK.I specialize in analytical methodologies, lab instrumentation (including GC/MS, GC/FID/TCD), method validation, and rigorous compliance with ISO and COSHH standards. Whether I’m troubleshooting complex equipment, managing quality systems, or mentoring lab teams, I’m committed to upholding precision, safety, and efficiency at all levels.Currently supporting innovative fuel research at Zero Petroleum, I’m also pursuing a master’s in Oil and Gas with Energy Management to broaden my strategic insight in the energy sector. I thrive in roles where science meets sustainability—and where my dedication to technical excellence drives real-world impact.
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