Marjorie V.

Key Account Manager @EPEX SPOT

Drive client retention, fee renewals, and client satisfaction * Attain sales objectives in a context of increased competition * Assist in developing new customer areas in the energy industry including new services * Identify new opportunities in a competitive market * Work in close collaboration with the marketing team to align goals and achieve business objectives and liaise with several departments to ensure customers derive maximum value from our services * Manage the onboarding process for new members * Help organise and participate in customer events * Prepare and deliver effective client presentation* Understand intraday and day ahead market mechanisms to respond to client requests* Understand different energy markets across Europe and its different topics: coupling mechanism, trading with API, REMIT and SDAC and SIDC projects