Mario Zaldivar Castillo

Representante Del Servicio De Atención Al Cliente @Cash App

Mexico City, MX

Attending customer concerns with assist of correct implementation of Soft Skills for better listening and understanding of the situation, building rapport, problem solving, dealing with angry customers Assisting Customers to solve concerns about accounts such as dispute for unrecognized and not posted transactions, family concerns about sponsored accounts, filing complaints, escalate concerns to Account or Risk topics such as account access concerns, id theft, scams, lending concerns, money withdrawals, Bitcoin concerns, related cases, escalate concerns for managers if applies Filing report of the outcome of the call from Customer Authentication through the issue, action and result and KPI´s such as Average Handle Time including customer on hold, Quality and Assu rance, Accuracy in filing complaints

Escuela Bancaria y Comercial

Licenciatura

Australian Institute of Professional Education Pty Ltd

Certificate and Diploma

Grupo Aduanas y Logistica

Diploma