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Mario Alberto Perez Islas
Delivery Manager @Bankaool
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WORK HISTORY
Delivery Manager @Bankaool
MX
Lead end-to-end delivery of the digital onboarding journey for individual and corporate customers; coordinate Legal, Compliance (PLD/AML), Business Banking, and IT stakeholders, ensuring audit-ready traceability.• Drive BPMN-based process design and continuous improvement for account opening workflows, removing bottlenecks and improving SLA adherence across channels (branch, web, and WhatsApp).• Delivered partner integrations for cash-in/cash-out and merchant deposits, including VSAFE-enabled cash management for OMNiGas networks.• Managed a remittances/IMTO integration stream (Western Union, WU), aligning API contracts, operations, and PLD controls through SIT/UAT and go-live readiness.• Manage roadmap and backlog with Product Ownership, balancing regulatory, operational, and customer-experience priorities, and driving predictable delivery via Agile/DevOps practices.• Coach and support a cross-functional Scrum team; facilitate ceremonies, remove impediments, and uplift quality via CI/CD controls and lean governance.
EDUCATION
UPC School (Universitat Politècnica de Catalunya)
Master's degree, FinTech e Innovación Financiera
Universidad Panamericana
Diplomatura, Administración integral de Proyectos
Instituto Politécnico Nacional
Bachelor's degree, Ingeniería electrónica, robótica y mecatrónica
Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas
Bachelor's degree, Mechatronics Engineering
SKILLS
ABOUT MARIO ALBERTO PEREZ ISLAS
Delivery and program leader with 12+ years of experience driving digital transformation across banking and insurance. Specialized in end-to-end delivery governance, SAFe/Scrum execution, DevOps enablement, and API/mobile/web initiatives. Strong track record improving incident management, accelerating CI/CD, and delivering regulated workflows with audit-ready traceability. Experienced in stakeholder management, vendor governance, and cross-functional coordination across business, legal, compliance, and IT.• Led modernization of ATMs across Mexico (network upgrade and vendor coordination).• Reduced mobile incident resolution time by 40% through improved triage, operational playbooks, and stakeholder alignment.• Implemented CI/CD and release automation, reducing deployment time by up to 350% and increasing delivery frequency.• Spearheaded Agile adoption in conservative insurance environments, improving project efficiency by ~40%.• Managed on-premise to cloud data center migration, improving scalability, resilience, and security posture.
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