Mario J Zamora
Principal Staff Engineer @PSEG
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WORK HISTORY
Principal Staff Engineer @PSEG
Asset Care & Inquiry Group Lead SupervisorElectrical Distribution As the Asset Care and Inquiry Group Lead Supervisor, I oversee the operation and performance of a team of engineering technicians responsible for managing the customer experience within the electric distribution sector. I lead, mentor, and evaluate the team to ensure high-quality resolution of customer inquiries—both electrical and mechanical—through direct engagement, field evaluations, power quality analysis, and metering diagnostics.I am accountable for reviewing and approving engineering layouts and designs for a variety of projects, including voltage conversions, conductor replacements, and damage repairs. My role requires close collaboration with internal and external stakeholders to ensure all designs and solutions meet technical standards, safety requirements, and company goals.Additionally, I lead efforts to resolve outstanding Board of Public Utilities (BPU) inquiries, aligning outcomes with our company’s commitment to excellence, reliability, and customer satisfaction.
EDUCATION
Lincoln College Online
Associates Degree of Sciences (Electronics Technology), Electronics Technology
Lincoln Tech - Mahwah
Electronic Systems Technician Program, Electronic Systems Technician Program
New Jersey Institute of Technology
Bachelor of Engineering (B.Eng.), B.S ECET
ABOUT MARIO J ZAMORA
Experienced Electrical and Audiovisual Engineer with over a decade of proven success across the sports, live events, and utility sectors. Demonstrated expertise in electric distribution, system reinforcement, project management, and customer service, with a strong focus on delivering innovative and reliable solutions. Skilled in electrical engineering, sales, social media engagement, and client relations.At PSEG, I have served in multiple roles over more than 10 years, contributing to critical initiatives and infrastructure improvements. My roles have included Electric Engineer, Senior Lighting Project Consultant, and Customer Support Consultant, where I served as a subject matter expert within the Customer Operations Group. These experiences have given me a comprehensive understanding of electric distribution systems and direct collaboration with engineering, operations, and field personnel. My hands-on involvement—from planning and design to construction and final implementation—has diversified my portfolio and expanded my leadership capacity.Currently, as the Asset Care and Inquiry Group Lead Supervisor, I oversee a team of engineering technicians focused on delivering exceptional customer experiences and managing technical inquiries in the electric distribution sector. I lead and mentor the team to ensure thorough field evaluations, power quality assessments, and metering diagnostics are completed accurately and efficiently. I’m also responsible for reviewing and approving engineering layouts and designs, including voltage conversions, conductor replacements, and infrastructure repairs—ensuring alignment with regulatory standards and company goals.In addition to my work in the utility industry, I freelance as a broadcast engineer in the tri-state area, supporting live events and productions with technical expertise in audiovisual systems. This side work enhances my versatility and problem-solving skills under dynamic and high-pressure conditions.I hold a Bachelor of Science in Engineering Technology (ECET) from the New Jersey Institute of Technology and bring a strong foundation in arts and design to complement my technical acumen. My leadership is driven by a passion for excellence, customer satisfaction, and continuous improvement.
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