Mariela Saravia
Service & Engagement Team Leader @Target
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WORK HISTORY
Service & Engagement Team Leader @Target
US
Lead a guest first service culture by coaching and developing the Service & Engagement team, conducting performance reviews, and ensuring compliance through Workday learning audits. Oversee daily operations including scheduling, resource allocation, guest surveys, and escalated interactions. Partner with merchandising, pricing, asset protection, and brand teams to maintain stock availability, uphold visual standards, and support in store events and product launches.Key Accomplishments• Increased Circle Card applications by 52% and Circle Sign ups by 30%.• Maintained Drive Up and wait time performance at 80%+, frequently achieving 100% guest satisfaction.• Recognized multiple times as Team Member of the Month and selected as Training Mentor for new team members.
EDUCATION
San José State University
Bachelor’s Degree
SKILLS
ABOUT MARIELA SARAVIA
Program Manager with 15+ years of experience driving Learning & Development, corporate events, and operational excellence across global organizations including Visa, Google and Target. Proven ability to lead cross‑functional teams, optimize processes, and deliver high‑impact programs that increase engagement, improve performance, and strengthen organizational culture. Recognized for elevating service standards, implementing cost‑saving solutions, and building scalable systems that support growth and efficiency. CORE COMPETENCIES:*Program Management *Corporate Events*+People Manager* Strategy *Stakeholder Management *International Markets Experience *Learning and Development *Talent Management *Consultation Skills *Cross-functional Partnerships *Change Management *Leadership *Problem Solving *AdaptabilityTECHNICAL PROFICIENCIES:*GROW, Absorb and Degreed Learning Management Systems (LMS)*Google Workspace and Microsoft Office suites *Microsoft Teams *Smartsheet *SharePoint *Asana *Slack *Zoom *Skype *Cvent *Dropbox *WorkdayCERTIFICATIONS: •eCornell Business Strategy - Completed May 2024•Google Project Management Certification – Completed, June 2023•Agile MBA Certification, Job Hackers - Completed August 2022•Google Data Analytics Certification – Completed, May 2022•Project Management Institute, PMI Certification course requirements completed, July 2020 •Hispanic Alliance for Career Enhancement Leadership program certification, October 2019 •Payments Everywhere Certified Professional, July 2018
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