Maridee Teresina Jones
Incident Management & Gsoc Program Manager @Amazon
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WORK HISTORY
Incident Management & Gsoc Program Manager @Amazon
Oversees the company’s largest security call and support center. Conducts crisis calls and incident rooms for severe incidents which occur across the world. Regularly interacts with Executive leadership. Has acted as independent contributor and people manger. Currently oversees direct reports and 100+ indirect reports. Creator of process flow maps. Identified KPIs in leadership training and networked relationship with peers and senior managers to develop 12-week comprehensive training program. Acted as Alpha tester and played essential roles in the creation of GSOC programs. Takes the lead during company large scale incidents. Informs managers how to mitigate crisis of all types and assigns action items. Utilizes various computer programs, applications, and operations systems. Completes deliverables within assigned Service Level Agreements. Maintains company confidentiality.
EDUCATION
San José State University
Bachelor of Science (BS), Justice Studies
Arizona State University
Master's degree, Crisis/Emergency/Disaster Management
Rio Salado College
Associate's degree, Criminal Justice and Corrections
ABOUT MARIDEE TERESINA JONES
At Amazon, as an Incident Management lead and GSOC Program Manager, I lead the…
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