Mariano Mujica

Associate Director of Operations @Control Risks

Washington, DC, US

Team LeadershipLead and manage teams of consultants and analysts, often across multiple locations and time zones, ensuring alignment, collaboration, and high performance.Client ManagementDevelop and maintain strong client relationships, act as an escalation point for concerns, and ensure delivery of exceptional service and client satisfaction.Operational ExcellenceOversee daily operations of the G-ROC (24/7), drive efficiency and service quality, and implement continuous improvements to processes and systems.Business DevelopmentSupport business growth by identifying opportunities to expand Control Risks’ services, contributing to sales initiatives, and participating in client development activities.Incident ResponseDirect and coordinate incident response efforts for cyber incidents, security threats, and other crises, ensuring timely and effective resolution.Training and DevelopmentDesign and oversee training programs, mentoring team members to strengthen skills, enhance performance, and prepare for evolving client needs and challenges.