Alok Kumar Meher
Service Delivery Analyst @Control Risks
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WORK HISTORY
Service Delivery Analyst @Control Risks
New Delhi, IN
Deliver end-to-end IT support and technical operations for enterprise-level users across global regions. Focused on system uptime, user productivity, and secure infrastructure management.Assigned and monitored incidents/requests in ServiceNow, ensuring timely SLA-driven resolutions.Provided support for Microsoft 365, Teams, and Windows endpoints, ensuring seamless collaboration and compliance.Managed mobile devices using Microsoft Intune and other MDM tools; handled provisioning, security, and policies.Administered user identities, groups, and access via Active Directory and Azure AD, including JML operations.Diagnosed and resolved network issues (WAN/LAN/VPN); engaged in firewall and connectivity troubleshooting.Oversaw IT asset lifecycle: procurement, deployment, tracking, and secure end-of-life disposal.Developed and maintained SOPs and technical documentation to support internal knowledge sharing and training.Communicated efficiently with technical and non-technical stakeholders; prioritized continuous improvement.
EDUCATION
Sambalpur University
Bachelor of science
Yuvodaya College Bolangir
12
BITS Pilani Work Integrated Learning Programmes
Master of Technology - MTech
ABOUT ALOK KUMAR MEHER
Experienced IT professional specializing in enterprise infrastructure support, incident…
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