Mariana Carolina Carmona Izaguirre
Senior Services & Operations Manager for Electricity Sector @Huawei
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WORK HISTORY
Senior Services & Operations Manager for Electricity Sector @Huawei
MX
EDUCATION
IESA
Project Management Program, Project management
Cornell University
PROJECT MANAGEMENT 360, Project Management
IESA
SEIS SIGMA, Management science and quantitative methods
London Business School
Cybersecurity and Digital Trust, Cybersecurity
Universidad Nacional Experimental Politécnica de la Fuerza Armada
Telecommunications Engineer, Telecommunications Engineering
UCAB - Universidad Católica Andrés Bello
Business and Financial Modeling Specialization
MIT Sloan School of Management
Applied AI and Data Science Program, AI
ABOUT MARIANA CAROLINA CARMONA IZAGUIRRE
With over 12 years of expertise in Service Delivery, Customer Experience, and Technology Transformation, I specialize in designing and executing industrial solutions and strategies that enhance operational efficiency and strengthen customer relationships.I have partnered with executive stakeholders, led cross-functional teams, and delivered projects that enabled Carrier, Enterprise, and Gov. organizations to modernize their operations and achieve measurable business outcomes.Throughout my career, I have: Led multi-country service delivery initiatives that improved SLA compliance and reduced operational costs Designed customer-centric service models that increased satisfaction and retention Supported digital transformation projects by aligning technology, processes, and people with business goalsPassionate about service excellence, leadership, and customer-focused innovation, I thrive on driving meaningful change that creates long-term value for both organizations and their clients.
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