Mariama Djabi
Order Management Team Expert @Cummins Inc.
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WORK HISTORY
Order Management Team Expert @Cummins Inc.
GB
I lend a helping hand and am the go-to person for Order Life Cycle Administrators. As a team Expert and Super User, I provide support, guidance, and advice on how best to process orders in an efficient and timely manner: Process order queries/escalation requests for the Shared Service team members. Monitor order systems and dashboards to identify queries and holds; assist team members in resolving issues. Resolve complex internal stakeholder inquiries through extensive research and an understanding of Cummins systems, processes, and practices. Provide timely and informative responses as per the Service Level Agreement (SLA). Request support from Team Leader for complex escalations/issues providing documentation throughout the process. Acts as a systems and process Super User to train and mentor team members. Identify system enhancements to benefit team members and improve business processes; Support the system design team in the enhancement design process; support User Acceptance Testing for the team. Prepare and distribute standard and customized internal reports; ability to analyze data to identify trends. Support departmental goals and initiatives to become a more proactive organization. Identify improvement opportunities and develop solutions to improve business processes and services to streamline daily operations for the team.
EDUCATION
Birmingham City University
Master's degree, Logistics, Materials, and Supply Chain Management, Merit
Anglia Ruskin University
Bachelor's degree, Business Administration and Management, General, 2:1
ABOUT MARIAMA DJABI
Greeting, it’s here! As an order management expert, I am on hand to help with any challenges that may arise. I am eager about ensuring all orders are processed according to the company\'s rules and regulations, thus providing training where necessary. My role involves also assisting the Service team in addressing customer inquiries, and meeting deadlines - a task in which I take great vanity! My expertise in order management involves utilizing command systems and dashboards to identify and prioritize order queries and supporting team members in resolving outstanding issues. I take ownership of complex internal stakeholder inquiries by conducting extensive research, utilizing my in-depth understanding of Cummins processes, systems, and practices, and providing timely and informative responses as per the Service Level Agreement. Before being promoted to my current role in 2021, I was an Order Management Administrator. I earned my master\'s degree in logistics and supply chain management from Birmingham City University, which has given me a strong foundation in the field. I am passionate about optimizing order management processes and ensuring a high level of customer satisfaction. Constantly looking for ways to improve, learn, and grow in my current role.
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