Mariam Nushrat B
Customer Success Manager @HSBC
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WORK HISTORY
Customer Success Manager @HSBC
MU
Channelling customer feedback to appropriate internal teams and chasing issues internally to achieve timely resolutions•Understand Customer objectives and subsequently prepare a Success Plan that helps achieve those objectivesDeliver best practice training and adviceHelp the Customer realise value of TBP PlatformProvide Technical and Product Support to the customersImprove platform usage and ‘stickiness’Embed yourself in the Customers’ business and build a lasting professional relationshipProvide Customer feedback to product management and engineering
EDUCATION
College of law, United kingdom
LPC, Law
SKILLS
ABOUT MARIAM NUSHRAT B
Portfolio of achievements includes increasing revenue, driving profit improvements, statistical analysis and databases. Broad-based background encompasses exceptional work ethic and commitment to organisational objectives. Proactive manager, team leader and tactical planner with ability to drive traffic, engage customers. Technical competencies in a number of software such as CRM, Salesforce as well as Business objects.
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