Mariam Leon
Customer Delivery Leader @Cisco
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WORK HISTORY
Customer Delivery Leader @Cisco
ON, CA
Established value delivery practices within the customer portfolio using agile methodologies, tools, and processes to drive business outcomes and align with the CX Americas Transformation Strategy. Co-developed the CX Americas Value Delivery Guidelines for FY22. Lead a team of scrum leaders and TPMs where we ensured that the working product for our customers is accurately and timely built: Such as the Agile Maturity Model, which is currently used to assess the current phase of agile transformation within a team.
EDUCATION
Universidad APEC
Masters, Marketing Management
Universidad APEC
Bachelor's, Marketing
SKILLS
ABOUT MARIAM LEON
With over seven years at Cisco, the organization has benefited from expertise in agile transformation, stakeholder alignment, and strategic operations. As a Customer Delivery Leader, efforts have focused on establishing value delivery practices, co-developing frameworks like the CX Americas Value Delivery Guidelines, and empowering teams to build impactful products such as the Agile Maturity Model, and robust Jira project/program tracking mechanisms. These methodologies have been instrumental in driving business outcomes and supporting the software and hardware deployments ans day 2 support projects. Known for fostering collaboration and operational excellence, contributions include mentoring teams, designing governance models, and integrating stakeholder feedback to enhance program performance. Core strengths include agile methodologies, program management, and stakeholder communication, supported by certifications in PMP and DASM. Dedicated to delivering measurable outcomes, the mission is to enable organizational growth and transformation through strategic and agile-led initiatives.
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