Maria Samalie Cuadrado

Bilingual Account Representative - 1st Party @Toyota Motor Corporation

Copperas Cove, TX, US

Special Recognition: Top Gun, Collector of the month June and August 2023, Toyota & Lexus GC projectTop Gun, Fourth Quarter 2021, Southwestern on GC Services overall projects including Toyota, Harley, Mercedes, etc. As a Collector for Toyota Financial Services was responsible make payment arrangements with the customers (both in Spanish and in English) to pay balance in full or set up the best possible arrangements, to current and past due accounts up to +75 days process collection payments with debit card and bank accounts. Assist customer in different scenarios with customer plans, deviation, extensions, recurring payments, auto check enrollment, multiple payments and single payments in order to complete collection procedures for Toyota. Documents all collection activity in the client/GC system in a concise and accurate manner. Corrects any deficiencies or oversights as outlined by Manager during telephone monitor, file activity, or QA reviews. Maintains good public relations with peers, management and customers in order to provide an outstanding collection procedure. Trace unpaid items in order to educate the customers to bring their accounts current. Cope with high-stress environment caused by speaking with emotional callers

University of Puerto Rico-Bayamon

Bachelor's Degree, Business Administration, major in Management